Effective Date: 01/01/2022
At Coilover-Store.com, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to assist you with our Refund and Returns Policy. Please read this policy carefully to understand your rights and obligations when returning items purchased from our website.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
1.1 Product Condition: The item must be in its original, unused, and undamaged condition, free from signs of wear, installation, or modification.
1.2 Return Request: A return request must be initiated within 30 days from the date of delivery of the product.
1.3 Proof of Purchase: You must provide a valid proof of purchase, such as your order number, invoice, or receipt.
1.4 Non-Returnable Items: Certain items, such as customized or special-order products, gift cards, and downloadable software, are not eligible for return.
2. Return Process
2.1 Return Authorization: To initiate a return, please contact our Customer Service team at [customer service email or phone number] to obtain a Return Authorization (RA) number. The RA number must be clearly marked on the outside of the package.
2.2 Packaging: Ensure that the product is securely packaged in its original packaging, including all accessories, manuals, and documentation.
2.3 Shipping: You are responsible for shipping the returned item to our designated return address, and you must cover all shipping costs. We recommend using a trackable and insured shipping method.
3. Inspection and Approval
3.1 Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
3.2 Approval: If the return is approved, we will process your refund or replacement. Refunds will be issued using the original payment method, and replacements will be shipped promptly.
4. Refund Processing
4.1 Refund Timeline: Please allow 5-7 business days for your refund to be processed after we receive the returned item. The actual time may vary depending on your payment provider.
4.2 Refund Amount: The refund amount will be for the purchase price of the item minus any applicable restocking fees, return shipping fees, or other charges as outlined in this policy.
5. Restocking Fees
In some cases, a restocking fee may apply to returned items. The restocking fee will be clearly communicated to you at the time of initiating the return.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Service team within 7 days of delivery to arrange for a replacement or refund. We may request photographic evidence of the damage or defect to expedite the process.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Service team at https://www.coilover-store.com/contact/
8. Changes to the Policy
Coilover-Store.com reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. The latest version of the policy will always be available on our website.
By making a purchase on Coilover-Store.com, you agree to abide by this Refund and Returns Policy.